Refund policy
Returns Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition in which it was received, unused, with all original tags attached, and in original packaging. You will also need to provide a receipt or proof of purchase.
To start a return, please contact us at admin@dcxudrones.com
If your return request is approved, we will provide a return shipping address for you to ship the item back. Return costs are paid by the buyer.
Items returned without prior authorization will not be accepted.
For any questions related to returns, please email admin@dcxudrones.com
Damages & Issues
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Digital items such as gift cards are not eligible for return.
Exchanges
The fastest way to exchange an item is to return the original item (upon approval), then place a new order for the replacement product once your return has been accepted.
Refunds
Once we receive and inspect your return, we will notify you to confirm whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note: It may take additional time for your bank or card provider to process and display the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at admin@dcxudrones.com